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Dispatcher Workspace

Bring new speed and efficiency to field service scheduling. Give service dispatchers and managers a complete view of tasks, teams, locations, and status.

Benefits of Dispatcher Workspace

Manage field teams efficiently

Strengthen operations with maps, recommendations, and real-time visibility into who’s available.

Fix issues the first time

Assign the technician with the right skills and parts to complete the job in one visit.

Deliver on service level agreements

Keep customers happy by tracking your team’s progress and getting ahead of potential problems.

Maximize productivity

Improve the dispatcher experience with a personalized display of filters, search, and sorting.

Features of Dispatcher Workspace

All the information you need in a single workspace

Single workspace

See everything in one configurable screen, from unassigned tasks to technician schedules and maps.

Schedule work orders accurately and quickly

Automated work assignment

Schedule work orders based on technician skills, parts, distance, recommendations, and access hours.

Optimize technician routes to save time and costs

Route optimization

Reduce travel time and costs by visualizing and improving multiple technician routes simultaneously.

Update schedules automatically in response to changes

Automated rescheduling

Respond quickly to changes with integrated Dynamic Scheduling. Reschedule jobs automatically.

Picture of dispatch map

How to get Dispatcher Workspace

Dispatcher Workspace is available with Field Service Management. Modernize field service with connected digital workflows.

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Talk to an expert

Get answers to your questions and discover how ServiceNow® can help you transform your business with modern digital workflows.