The Three Customer Service Megatrends In 2022 - Customer Service Leaders Build Resilient Strategies In A Changed World
Agility, resilience, and flexibility continue to be essential to long-term contact center strategies that can anticipate and adapt to change. As a customer service leader, your workforce is at the center of this. The pendulum is swinging from automation to increasingly important touchpoints powered by human agents. Read the Forrester Research report to learn the top three customer service megatrends that customer service leaders must pay attention to in 2022.