Order Management
Turn orders into revenue quickly while improving the customer experience.
Unite your order management
Grow revenue
Give agents and customers deep visibility into the order lifecycle. Let agents place orders for customers and let both agents and customers see the details and status of an order.
Improve ops efficiency
Create and automate order tasks with workflows to reduce fulfilment time, meet SLAs and lower costs. Import orders from third-party systems and fulfil them within ServiceNow.
Increase satisfaction
Enable customers with self-service options like order tracking and creating cases when they need help. Reduce customer effort, frustration and contact volume.
Unite your order management
Grow revenue
Give agents and customers deep visibility into the order lifecycle. Let agents place orders for customers and let both agents and customers see the details and status of an order.
Improve ops efficiency
Create and automate order tasks with workflows to reduce fulfilment time, meet SLAs and lower costs. Import orders from third-party systems and fulfil them within ServiceNow.
Increase satisfaction
Enable customers with self-service options like order tracking and creating cases when they need help. Reduce customer effort, frustration and contact volume.
Capabilities that scale with your business
Order Management blends the robust capabilities you need with the convenience of a single platform.
Built on the Now Platform®
Order Management includes powerful platform capabilities so you can manage the order lifecycle, personalise customer care and deliver effortless experiences.
Reimagine the customer experience
Scale service operations and increase customer satisfaction with connected digital workflows that automate work across departments.
